Frequently Asked Questions
Everything you need to know about your Sebastian Says experience.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that sale items are eligible for store credit only.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and local customs processing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.